1. Introduction

Choice Chainex ("we", "us", "our") is committed to protecting the privacy of visitors to our website and users of our platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect and process the following categories of information:

• Identity and contact data: name, email address, phone number, and other details you provide when filling in forms on our site.
• Account data: login credentials, preferences, and settings associated with your use of the platform.
• Usage data: information about how you use our website and platform, including pages visited, time spent, and interaction patterns.
• Technical data: IP address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access our site.
• Communications data: records of correspondence if you contact us, including support requests.

3. How We Collect Information

We collect information through direct interactions (such as when you complete forms or correspond with us), automated technologies (such as cookies and similar tracking tools), and, where applicable, from third parties who assist us in operating our services.

4. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

• Providing, operating, and maintaining our platform and services.
• Responding to inquiries, support requests, and other communications.
• Improving, personalising, and expanding our website and offerings.
• Sending administrative information, updates, and, where consented to, marketing communications.
• Monitoring usage and detecting, preventing, or addressing technical or security issues.
• Complying with applicable legal obligations.

5. Legal Basis for Processing

Where applicable data protection law requires it, we rely on one or more of the following legal bases to process your personal data: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided those interests are not overridden by your rights and freedoms.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and analyse how our site is used. You can set your browser to refuse some or all cookies, or to alert you when a website sets or accesses cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

7. Sharing and Disclosure of Information

We do not sell personal data. We may share information with:

• Service providers and contractors who perform functions on our behalf, such as hosting, analytics, or customer support.
• Professional advisers, including lawyers and auditors, where necessary.
• Regulators and other authorities where required by applicable law.
• A prospective buyer or successor in the event of a merger, acquisition, or sale of assets.

We require any third party to whom we transfer data to respect the security of your personal data and to treat it in accordance with the law.

8. International Transfers

Your information may be transferred to, and processed in, countries other than the one in which you reside. Where this occurs, we aim to ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable law.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Retention periods will vary depending on the type of data and the purpose of processing.

10. Data Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on your jurisdiction, you may have rights in relation to your personal data, which may include the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data in certain circumstances.
• Object to or restrict certain processing of your data.
• Request portability of your data to another provider.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details on our Contact page. We may need to verify your identity before responding to such requests.

12. Children's Privacy

Our website and platform are not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites, and we encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page and, where appropriate, notify you through other means.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please get in touch via the details provided on our Contact page.